Dg12 Privacy Policy — User Data Protection
Dg12 is committed to protecting the privacy and personal data security of every user in Malaysia. This policy explains how we collect, use, store, and safeguard your information.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the dg12 platform, we collect several categories of information to ensure the service runs safely and efficiently. The categories of information collected are as follows:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and identity verification details required for the KYC (Know Your Customer) process. This information is used to verify your identity and ensure account security.
Device & Browser Information
Dg12 automatically collects technical information when you access the platform, including device type, operating system, browser type and version, IP address, and general location data. This information is used to optimise the user experience and identify suspicious activity.
Payment & Transaction Information
To process deposits and withdrawals in MYR (RM), we retain transaction records including the payment method used, amount, date, and time of each transaction. Full card numbers or bank account details are not stored directly by the platform — we use payment processors that comply with industry security standards.
Cookies & Usage Data
We use cookies and similar tracking technologies to collect usage data such as pages visited, time spent, language preferences, and betting activity. This data helps us understand user behaviour and improve platform functionality.
2. Purpose of Data Use
Information collected by dg12 is used solely for legitimate purposes necessary to operate the platform. The following are the primary purposes for which user data is used:
- Verifying user identity and preventing fraud during registration and transactions.
- Processing deposits, withdrawals, and all financial transactions in MYR.
- Providing responsive and effective customer support in Bahasa Melayu.
- Sending important notifications related to your account, transactions, and service updates.
- Analysing usage patterns to improve the functionality and experience of the dg12 platform.
- Complying with applicable laws and regulations, including anti-money laundering obligations.
- Identifying and preventing fraudulent activity, hacking, or platform abuse.
Dg12 will not use user data for third-party advertising purposes without explicit consent from the user. We do not sell or rent personal data to any external parties.
3. Cookies, Tracking & Data Storage
Cookies & Tracking
The dg12 platform uses both session cookies and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies are stored for a longer period to facilitate login and save your preferences. You can manage cookie settings through your browser; however, some platform features may not function properly if cookies are disabled.
We also use tracking technologies such as web pixels and internal data analytics tools to monitor platform performance and understand how users interact with different parts of the site. All such data is processed in aggregate and is not used to identify individual users in internal reports.
Data Storage & Security
All user personal data is stored on servers protected with industry-standard encryption. dg12 implements appropriate technical and organisational measures to safeguard data against unauthorised access, loss, destruction, or accidental disclosure. Access to user data within our organisation is restricted solely to personnel who require it to carry out their responsibilities.
While we take every reasonable step to protect your data, no security system can guarantee absolute protection. Users are encouraged to take their own precautions as well, such as using strong passwords and keeping login credentials confidential.
4. Sharing Information with Third Parties
Dg12 may share user information with select third parties in certain limited situations. Such sharing only takes place when necessary and is subject to strict confidentiality agreements:
- Payment Processors: Required transaction information is shared with licensed payment service providers to process deposits and withdrawals in MYR.
- Technical Service Providers: We may engage third-party service providers for hosting, cybersecurity, analytics, and customer support. All such providers are bound by strict data protection agreements.
- Legal Requirements: dg12 will disclose user information to the relevant authorities when required by law, or upon receipt of a valid court order.
- Fraud Prevention: In cases involving fraud or illegal activity, relevant information may be shared with law enforcement agencies.
Outside of the situations stated above, dg12 will not disclose any user's personal information to any third party without prior written consent from the user.
5. User Rights & How to Contact Us
Right of Access, Correction & Deletion
As a dg12 user, you have the following rights with respect to your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or incomplete, you may request a correction via your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and personal data. However, certain data may need to be retained for a specified period to comply with legal requirements.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
Changes to the Privacy Policy
Dg12 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy, please reach out to the dg12 support team at [email protected]. You may also refer to our FAQ page for answers to frequently asked questions about privacy and data security. Our team will endeavour to respond to all enquiries within 5 business days.
Your Data Is Safe with dg12
We put the privacy and security of every Malaysian user first. Register with confidence and enjoy a safe betting experience with dg12.